The streets are heating up as Orange Money agents took a bold stand today against what they call unfair treatment from the mobile money giant. Their frustration? Alleged deductions from their commissions and sudden account blocks that make doing business almost impossible.
For many of these agents, Orange Money isn’t just a side hustle,it’s their livelihood. But now, they say the company is cutting into their earnings without warning, blocking their accounts if they make more than one transaction per day. “Let them open our SIMs and return our money, or we will carry out unspecified actions,” one angry agent warned.
Beyond the deductions and restrictions, the agents are also calling for an end to Orange’s 1% free tariff policy, labeling it a scam that hurts their business instead of helping customers.
With over 30,000 agents at risk of pulling out, Orange Money has a serious problem on its hands. Management has stepped in, trying to calm tensions with promises of restoring accounts and improving services. But will words be enough?
Many agents are skeptical and are now looking to the Liberia Telecommunications Authority (LTA) to step in and bring real reform. If nothing changes, we could be looking at a massive shutdown of Orange Money agents across the country.
Is Orange Money listening? Or will the agents’ frustrations force them to take the next step? And what could that step be?
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